WHEN DO YOU SHIP AND HOW SOON SHOULD MY ORDER ARRIVE?
We know you are all anxious to get your orders, we will try to ship out all orders
within 24-72 hours (business hours that is!)
Please Note that we are not in the office Friday afternoons, through the weekend, returning Monday morning.)
Typically, orders placed by 10:00 in the morning Central time zone Wednesday through Friday, we will try to get
shipped out that day.
BUT On Mondays and Tuesday we are processing and shipping
order from Friday thru the weekend and we may need a extra time to get these orders ready for shipping.
We process orders in the sequence they are received. The exception is those of you that have chosen to Expedite
AND have contacted us previously. There is an additional fee for expediting orders. OR if you have choosen to pay for
your order to be "RUSHED".
We will send you an e-mail once your order has been shipped.
(We don't ship on Saturdays or Sundays or Holidays as UPS and USPS are closed.)
Once we send you the e-mail notice, your package should arrive in about 3 - 7 days
depending on which shipping method you choose.
US Priority Mail usually arrives within 2-3 days. UPS Ground within 2-5 days depending on where you live
from Minnesota.
(In Canada your order should arrive in 7-10 days, remember too that Customs may hold your order for up to 30
days, so don't get upset if it hasn't arrived within the 10 days. It should be there shortly.)
During most of the year we are processing orders and shipping them out within 1 business day.
(Saturdays and Sundays are not business days).
Why do we hold orders sometimes for 24 hours before processing?
**Currently we are Shipping out all orders ASAP - PLEASE MAKE SURE ALL ADDRESSES ARE CORRECT!!
If an Order is returned to us because you gave us a wrong address -
we WILL CHARGE ADDITIONAL FEES to RESHIP .
It is not unusal for customers to add or change an order - we like
to give everyone a chance to make changes but we also try to ship out as soon as possible.
Occasionally we see descrepancy in addresses etc and need to contact the
customer. This allows us time to make the necessary changes.
What address should I use? In the United States
PLEASE provide the CORRECT Billing address for the Credit Card used.
Which is the address we will use to send your order to if we use US Postal Service (Priority Mail ) to send your package
to.
NOW if this is a Post Office Box that is fine for Priority shipped packages, BUT NOT if you want to
ship your order by UPS. In that case we need your Street Address. Now we know that you may not have a Post Office Box,
that you are like the majority of the folks and get your Postal Mail AND your deliveries by UPS at the same residence
(or office). But UPS won't deliver to Post Office Boxes and in some areas of the USA the address you provide for
shipping can only receive packages delivered by other carriers like UPS or Fed EX and not by the Post Office.
So, If you have a Post Office Box AND a STREET ADDRESS Enter both in the Shopping Cart (there is room as there are
2 lines for addresses!!)
NOW if YOU CHOOSE and are having it sent by US PRIORITY MAIL OR 2 Day Express -
USE YOUR MAILING ADDRESS you use to receive your regular mail!
This is the address where the Mailman delivers your letters and other correspondence.
We prefer to send to a POST OFFICE BOX if that is where you normally get
your letters delivered.
If your mailman doesn't deliver your mail to your house then we want to send it to the P.O. Box too!
If you are having it shipped by UPS - the United Parcel Service - they need a STREET ADDRESS to deliver to you.
If you only give us a POST OFFICE BOX we will ship by Unite States Post Office Priority mail NOT by UPS
(United Parcel Service).
In Canada - same as above. Except we only ship by the Postal Service! (Watch our site as we may be offering
UPS Standard into Canada soon)
Do I have to sign or be home for my order?
Your order may require a signature. Someone at your residence may need to sign for it but usually signatures
are only required for extremely large orders.
Remember - Al and Penny are the only employees!
That's right, it's only the two of us that run Birch Hill Happenings.
We don't have any other workers in our shipping department - just Penny and Al.
Al assembles the orders, Penny double checks and packs them and does the final checks to make sure everything you
ordered is in place.
Can you Ship my order Overnight?
Please Plan ahead. We cannot guarentee Overnight shipping. We can try to ship it overnight if you place the
order by NOON and Choose Expedited Shipping. Please see our EXPEDITED Shipping Services page
Click here to learn more.
If an EXPRESS or Two Day Order is not received by NOON CENTRAL Time
it will NOT ship out on the day it is placed, it will be shipped the next business day.
ORDERS TO CANADA Our shopping cart may not figure shipping costs to Canada correctly.
Your order may be sent with a Packing Slip inclosed and we will send you an invoice with
the shipping and handling added on in the correct amount. Or we may send you an e-mail notice with the total.
Please remember you are responsible for any additional fees or taxes once it is in Canada!
Remember at Birch Hill Happenings we have no Minimum orders
(but also remember there are shipping/handling/insurance fees. )
