Terms & Conditions,
Policies and Orders

The easiest way to order is using our Shopping Cart. It is safe, secure and we get the order within a few minutes.

All Pricing on our website are stated in US dollars.

Orders are processed online by our Shopping Carts secure servers. It will process and authorize your order in Real Time or just send us an "E-mail" that you have placed an order On Line.
*** (This second type of Order - "E-mail" Just sends us an Email notice, we have to sign in to the Secure Server to access your order and payment information. Do not worry, your credit card information is not sent by e-mail. The E-mail refers to the fact we are sent an E-mail notice that an order has been placed.)

We then fill your order and ship it out to you as soon as possible!   Most orders will be mailed in 1-3 business days.   Saturdays, Sundays and Holidays are not business days.

We send you an e-mail when your order ships.   Please make sure your e-mail address is correct!

We have no minimum order requirements!

We do have a minimum shipping / handling and insurance charges, though so please consider this when ordering.

**If your order is over $100.00 it MAY require a signature at time of delivery by your Post office or UPS.

**If your order is over $250.00 it WILL require a signature at time of delivery by your Post office or UPS.

If you prefer to pay with a Check or Money order - Simply add items to the Shopping Cart.

When you have finish shopping our Cart give you a choice to process a Printable Order page.

Once completed your order will have an Order number and can then be printed out. You have the option of either faxing (with credit card information filled in) or mailing it to us with a Cashiers Check, Money Order or Credit card information. (We no longer accept Personal Checks. Please consider using PayPal and placing your order online.)

Remember that the Shopping Cart will correctly figure and add the shipping, handling and any applicable sales taxes (Minnesotans ONLY)  for those preferring to send a Money order or Cashiers check.  (Or your credit card number through the mail or fax instead of the internet.)

If you don't have access to the internet and want to place an order by sending us a check in the Mail - Please see below for Phone Orders.

If you are sending in your order by mail please know that we accept Money Orders or Cashiers checks. Your order will be shipped within a day or two of us receiving payment.

We no longer accept Personal Checks. Please consider getting a PayPal Account or send us payment by Money Order or Cashiers Checks.

Make your Money order or Cashiers Check payable to: Birch Hill Happenings Aromatherapy, LLC

Mail them to:
Birch Hill Happenings Aromatherapy, LLC
2898 County Road 103
Barnum, Minnesota 55707-8808

Fax 1-218-384-3975

You may prefer to call us and speak to us personally to place your order using your Credit Card. 

Our office hours are 9:00 AM to 5:00 PM Monday through Thursdays, and 9:00 AM until Noon on Fridays. Please note we are in the Central Time zone. Saturday and Sundays (and Holidays) we are not in the office.

When you call it is possible You will get our friendly "Receptionist" - Yep - you got it - the 'voice mail'.   So, PLEASE leave daytime phone numbers and we'll call you back as soon as we can.

Just leave the particulars with the "Receptionist" (voice mail).

Talk to you soon!

Al and Penny

1-218-384-9294

Fax 1-218-384-3975

Special Note: To Our INTERNATIONAL VISITORS

We do not take orders from outside the USA, Canada, United Kingdom, Australia & New Zealand.

PLEASE CLICK HERE and read the details. AS WE NO LONGER ALLOW International orders to be placed through our Shopping Cart.

We ONLY do RETAIL business, we are not a Wholesale entity.

Recent changes in our Credit Card Merchant account won't allow us to add items to an order you have recently placed.

If you have forgotten an item or two, you will need to place another order.

We accept: Visa, Mastercard, Discover Card, American Express, PayPal, Money Orders, Checks and Cash (we never suggest you send cash through the mail).

The Best way to order and pay is through our ON LINE Shopping Cart.
Orders are processed on a   Secure server for your credit card safety!

If your Billing and Shipping addresses are different- Please, simply make a note in the comment space why they are different. Did you move recently and you haven't changed your banking information? Do you use a PO Box for most of your mail but want this order sent to your Residence or Place of work? Or is it a gift?

Answering these questions makes it easier for us to process your order more quickly.

Other wise for your Credit Card Safety, we reserve the right to ship Orders to correct Billing Addresses.
(Part of the security involves addresses matching your information on file with your Credit Card company!)

Please Review your order and be sure ALL Addresses are correct and up to date.

You are ultimately responsible for reviewing your order. Before submitting your order, Review the items in your cart to assure yourself that you are ordering the correct items and quantities.

Once you have Submitted your Order and received your Receipt - It will have an Order number - Print it out as this is your Receipt and copy of your order. It is your record for future reference.

Our Shopping Cart will also send you a copy of your order - provided you entered a correct e-mail address. We always suggest you print out your order/receipt that was placed through our Shopping Cart just in case you accidently typed your e-mail address incorrectly.

We begin to processing your order within 1-2 business days with shipment quickly following.

We will ship your order using the Shipping method You choose at the time you Check out. Currently we offer Standard (default for USA Orders) or International Priority (for International orders). And Sometimes, but not always, 2nd Day or Next Day Air by the United Parcel Service.

We use the US Postal Service or United Parcel Service (UPS) for all our shipping.

Depending on where you live from Minnesota most orders should arrive to you by either method within 2-5 days.

You are sent an e-mail with your Delivery Confirmation Numbers or Tracking Numbers at the time we ship your order.

Order shipping into Canada or APO and FPO orders may take several days longer. They are often checked by Customs before being released for final delivery. Please be patient.

If you discovered you ordered a wrong item or too many of one item, Please contact us immediately.

We will be more than happy to make a correction in items you ordered as long as you contact us "before" the order is shipped.

You should call us at 1-218-384-9294 or send an e-mail us at bhhcontact@birchhillhappenings.com immediately, otherwise see the Return-Refund Policy below.

If you discovered you Omitted an Item you needed to order - you will need to place another order.

To Explain: Since our Shopping Cart processes order in "Real time" we are unable to 'add' to an order. New Credit Card Regulations do not allow us to 'reauthorize a larger amount' on an existing order since our Shopping cart already 'authorized' the original order.

If you need to cancel an order PLEASE do so immediately.

Orders can be canceled as long as you contact us "before" the order is shipped.

If you do not want the order you should call us at 1-218-384-9294 or send an e-mail us at bhhcontact@birchhillhappenings.com immediately, otherwise see the Return-Refund Policy below.

Damage to our packages are rare but in the event that your package has sustained damage - please contact us immediately. Save all packaging materials. We will advise you what to do.

If you have a digital camera and can take photos it is most helpful. Sending us a digital photo(s) helps us process the damage claim much faster. And we will most likely not have to have you send any thing back to us.

Please contact us within 10 days of receiving your order (for insurance purposes).

CLAIMS: Our responsibility for the shipment of merchandise ends when the Package is accepted by the carrier (USPS or UPS). Please note that you will need to make a claim with them within 10 days after your receipt of the merchandise, after which, the merchandise will be deemed accepted.

If your order sustains ANY kind of OUTTER packaging damage you will need to contact the appropriate shipper. Please Contact us prior for additional information they may require. Claims made after this time period (10 days) will not be honored. It is your responsibility to inspect your shipment immediately upon receipt of, and prior to any use of the merchandise.

Likewise if you have an ordered item that is missing or were sent the wrong item, please contact us within 5 days of receiving the order.  

Please Note that it would be extremely rare for us to miss an item. Alan and Penny are the only ones that work here and one of us puts up the orders, one of us double checks the orders. So it is extremely rare for us to make an error.

Please if you are missing an item contact us immediately!!!

We are human and could make a mistake, but it is extremely rare, with the system we have in place for fulfilling orders.

Please notify us within 10 days of delivery if you have a defective product.

If the product is defective you may have to send it back to us, we will advise you how to do this, if necessary.

Please contact us as soon as possible as most Diffusers have only a 30 day warranty from date of purchase.

The manufacturer will be notified of the defective item and will let us know what we need to do too.

Replacements are sent for Defective items as soon as we receive the defective unit.

Items need to be returned to us within 30 days of Purchase.

If you request a refund it is issued as an "In House Credit only".

Returns: Guidelines & Conditions

If you need to return something to us please contact us within 10 days of the delivery date!
If it's beyond that time frame - we are sorry but we have set these policies in place.

If you return the product without contacting us No Refunds will be given.

We do not accept returns after the 10 days from delivery. So do not delay if you need to return a qualifying item.

***As is industry standard and also our policy, the following items are not returnable or refundable.
(Please continue to Read about our Guidelines and Conditions).

Bottles of Essential oils & Synergy blends - are not returnable / nonrefundable.
Also Base Products (shampoos, conditioner, lotions, soaps), Bar soaps, Carrier oils and Massage oil blends - are not returnable/nonrefundable - as we cannot guarantee purity for these products to be resold.

If you are not sure that you will like an oil, or a base product, please purchase a small quantity before ordering larger amounts (Ingredients are listed for the personal care base products - please check these to determine if you might have a problem with an ingredient before ordering as these products are not returnable/nonrefundable.)

Essential oils, Synergy Blends, Carrier oils and the majority of our Personal care products are made from Nature's precious commodities. Since we cannot resell returned goods and we do not wish to waste these Natural Resources we ask that you Please try a small bottle prior to purchasing in large sizes.

If you are unable to use the product we hope you can find someone that can use it. Please don't waste the bounty that Nature has so kindly provided us.

If you use a diffuser it is not returnable nor refundable.

Most (but not all) REFUNDS are issued as an "In House Credit". Refunds are only issued within 30 days of purchase.

Please contact us by e-mail before returning any item(s). Contact about returns need to be made within 10 days of the Delivery date. And if your return is accepted, items need to be returned to us within 30 days of purchase.   The product must be in 100% resaleable condition. There is a restocking fee of 15%.

You can opt for an "In House credit" good towards your next purchase provided returned items 100% resaleable condition.   "In House Credits" must be used within 1 year from date of issue.

Please note - Essential oils, Synergy Blends, Carrier oils, Massage oils and Personal Care Base Products are not returnable/nonrefundable.)

USED PRODUCTS will be assessed a restocking fees based on resale condition of items returned to us. If the item is not resaleable no credit will be given.

IF a diffuser has been used - it is not returnable nor refundable. If it is defective Click here.

Remember we cannot take back Essential oils, Synergy Blends, Carrier oils, Massage oils or Personal care base products as we cannot guarantee purity for items to be resold.   These items are not returnable/ non-refundable.

Once again - Bottles of Essential oils, Synergy Blends, Carrier oils, Massage oils, Bar soaps and Personal Care Base Products are not returnable/nonrefundable (no in house credit will be issued) as we cannot guarantee purity for it to be resold.

If you are not sure that you will like an oil, or Personal Care base product
Please purchase a small quantity before ordering larger amounts.

(OR be prepared to find someone that can use the items you purchased.)

Thank You for your Understanding and your Business.